Shipping is free on all orders
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Cosy Sofas. It's a small way we can say thank you for your order.
Cosy Sofas offers a premium two-man delivery service with every order at no extra charge (UK mainland only).
All deliveries are carried out via our partner courier services. Once the item has been dispatched you will receive a confirmation email. The couriers will then get in touch with you prior to delivery to book in and inform you of your time slot as well.
Our delivery days
Deliveries are typically completed Monday to Sunday, 7am to 8pm, excluding Bank Holidays. In all cases, delivery date and time will be agreed with you beforehand.
Delivery timelines
FROM THE TIME OF PLACING YOUR ORDER :
We normally quote a standard free delivery timing of 3-4 weeks
The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectation on when you should receive your order. We will do our utmost to meet our quoted timescales. Please note that delivery estimates differ according to product range and delivery location.
Orders are scheduled and sent out for delivery directly after completion with an estimated delivery lead-time of 3-4 weeks as standard shipping. That's order receipt, manufacture & free delivery.
Considering access
It is your responsibility to ensure that the furniture you have ordered will fit into your home.
It is essential that you carefully measure where your furniture will be placed and consider the route our delivery team will take to get it there.
If you have any tight corners, narrow staircases and doorways or any other access related concerns, please contact our Customer Services Team on 02035765847.
Receiving your order
Your order will be scheduled for delivery once we have confirmed your order with you. You may, even at this early stage, be given a delivery date and 4-hour slot at order confirmation.
Nevertheless, you will be contacted by a member of our team to discuss a delivery day and 4-hour slot that suits our delivery schedule, van capacity & availability in your local area and your availability to receive the order.
Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the furniture.
Delivery checks
We are sticklers for quality. Every piece of furniture sent out undergoes a rigorous quality assessment and is also re-checked against your order specifications.
Damage or inaccuracies are infrequent but can happen, so we ask that you check your products over after our team have either delivered or unwrapped and assembled your handmade items. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification.
If you're not 100% happy when you inspect them, let our delivery team know or contact us so that we can immediately rectify the issue for you.
